After hours or emergency service
(714) 545-8882
Call the office and follow the prompts to request emergency service. Answered around the clock.
Central station (866) 459-0009
service@jmgsecurity.com
Every route
Seven Ways To Reach Us.
Non-emergency requests receive a response by the following business day. Emergencies go to the phone line above, not to a form.
01 · Form
Request Service
Non-emergency faults and changes, answered by the following business day.
02 · Phone
Emergency Service
(714) 545-8882 — call and follow the prompts. After hours and weekends.
03 · Phone
24-Hour Central Station
(866) 459-0009. Monitoring, answered around the clock, in California and Texas.
04 · Portal
Customer Portal
Pay a bill online. An external login for account holders.
05 · Self-serve
Knowledge Base
The Training Portal: DMP and Brivo end-user resources for the equipment you already run.
06 · Download
Remote Support
TeamViewer QuickSupport, so a technician can see your screen. Downloads a file.
07 · Form
Customer Feedback
"We don't pretend to be perfect." Your contact information is not required.
08 · Email
Write To Us
service@jmgsecurity.com for service.
dataentry@jmgsecurity.com for code and call-list updates.
Open A Support Ticket
For JMG clients with a system on site. Tell us what needs attention, and we call to confirm the site, the system and what it is doing.
Which route
Is It An Emergency?
The published promises, word for word, so nobody has to guess which channel they are in.
Emergency
Call, Do Not Write
"For after-hours or emergency service requests, please call the office at (714) 545-8882 and follow the prompts to request emergency service."
(714) 545-8882Non-emergency
Use The Form
"For non-emergency requests, fill out the form below to receive a response by the following business day."
Request serviceAgreements
One Agreement Covers Service, Inspection And Monitoring.
The System Support Agreement is the published name for it: "We provide a comprehensive support agreement, ensuring your system remains in top condition and continues to provide effective security."
Included
Inspection And Preventive Service
Scheduled inspection before a device fails rather than after, by the technicians who commissioned the system.
Included
One Number, Whatever The Fault
Doors, cameras, alarms, fire and monitoring sit under a single agreement, so a fault never becomes a question of whose problem it is.
Existing clients
Still Stuck?
Write to service@jmgsecurity.com and a coordinator will pick it up with your account in front of them.